Tech
Opendoor’s India exit is fueling a bigger conversation about AI and outsourcing
Opendoor, the San Francisco-based online home-buying platform, is shutting down its India operations less than two years after expanding its presence in the country. The decision has become a flashpoint in the debate over whether AI is starting to alter the economics of offshore work.
In announcing the decision on Wednesday, CEO Kaz Nejatian cited a push to bring operational work back to the U.S., where Opendoor’s customers are, and a shift toward smaller AI-native teams. The company did not respond to requests for comment on how many employees were affected or how much of the decision was driven by AI efficiency. But the announcement quickly gained traction across Silicon Valley, where founders, investors, and outsourcing experts see it as an early example of how AI is reshaping the economics that made India a global hub for back-office operations.
To understand why they care, it helps to know what’s at stake for India. It has evolved far beyond its roots as a destination for outsourced back-office work. The country is now the world’s largest Global Capability Center market — a term for dedicated offshore units multinationals set up to handle everything from IT and finance to R&D — with more than 2,100 centers employing about 2.36 million people and generating nearly $100 billion in annual revenue.
Opendoor itself had built a large team in India to handle manual workflows across fragmented systems, Nejatian said. The company had nearly 250 employees in India when it opened offices in Chennai and Bengaluru in 2024. But the entire company has been scaling back in recent years. Securities filings show Opendoor employed 1,042 people globally at the end of last year, compared with 1,470 a year earlier. Similarly, its non-U.S. workforce declined to 184 employees at the end of last year, compared with 342 employees at the end of 2024.
Those broader workforce reductions make it difficult to view the India closure solely through the lens of outsourcing. Opendoor has been cutting costs across the business after a difficult period for the U.S. housing market that hit online home-buying companies especially hard. Still, the language Nejatian used to explain the move resonated with investors and outsourcing analysts who see AI reshaping how companies organize operational work.
Some investors viewed the decision as a sign of what AI could mean for India’s vast outsourcing workforce. “As manual work gets replaced by AI, a lot of jobs will be lost in India,” wrote Sheel Mohnot, co-founder of Better Tomorrow Ventures.
Others viewed Opendoor as evidence of a larger shift in how companies are organized. Keshav Lohia, a venture capitalist at Emergent Ventures, described the decision as a “watershed moment” for AI-driven operations, arguing that advances in AI are beginning to challenge the cost-arbitrage model that made India a popular offshoring destination.
Phil Fersht, chief executive of HFS Research, an advisory firm that tracks the global outsourcing and business services industry, told TechCrunch that the development should not be viewed simply as jobs moving from India to the U.S. The more important shift, he said, is that AI is reducing the amount of operational labor companies require in the first place, allowing firms to run leaner organizations regardless of location.
“This is not an isolated restructuring,” Fersht said. “It is part of a much broader pattern we are starting to see as companies redesign operations around AI, automation, and much leaner workflows.”
Fersht argued that the winners would be companies that combine AI, software and human expertise to deliver outcomes without continually adding headcount, a model he described as “Services-as-Software.” While Opendoor may be one of the first high-profile examples, he said it is unlikely to be the last.
Some investors are already extrapolating beyond individual companies. Varun Rekhi, a venture capitalist at Speedinvest, argued that if AI reduces demand for labor-intensive services, it could eventually pressure one of India’s most important export industries, which is built around supplying talent and expertise to global corporations.
For now, Opendoor remains a complicated case study — a company that has been cutting headcount broadly for years, and whose India exit may say as much about its own struggles as it does about the future of AI and offshore work.
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Tech
Cursor capitalizes on Github frustration, launches rival hosting platform
For as long as anyone can remember, Github has been the de facto code host preferred by a majority of developers. However, in recent times, the platform has struggled with widely reported outages and performance degradation and, as it drops the ball, Cursor is waiting to pick it up.
The AI startup, which is now officially a part of SpaceXAI, launched Origin this week — a new code hosting platform designed to do all of the things that developers typically use Github for: collaboratively work on codebases, browse and edit them, handle pull-requests (edits made by others asking to be added to the main codebase) and store them in repositories.
This seems like a natural next step for Cursor, whose primary focus up until this point has been selling automated web development services through its AI Code Editor. Cursor has also said that “agent native” features will soon be available for Origin, although hasn’t shared many details yet. The company also says it is building a wider “app ecosystem” to support broader coding efforts within Origin.
Interestingly enough, using Origin doesn’t require a user to stop using Github. Indeed, Origin is designed to allow developers to work alongside Github and pass code back and forth between the two in an interoperable manner.
“Your GitHub repos can sit alongside the ones Cursor hosts,” Cursor says in its blog. “Connect GitHub to Cursor, pick your org, and you’ll see the repos you can sync. Select one and Cursor pulls it in.”
The launch of Origin coincides with ongoing frustration over a perceived dip in Github’s services. Indeed, on the same day that Cursor launched its new platform, Github suffered a quite lengthy worldwide outage. For over six hours, the site’s functions were reportedly degraded, with a nearly 20 percent error rate worldwide.
This isn’t the first time in recent times when this has happened either. Earlier this year, after a rash of outages, Github announced new actions to sate unhappy coders as its availability problems seemed to escalate. More broadly, the platform has suffered 257 outages over the past year, a recent analysis by LeadDev states. Such persistent issues have led to “a visible exodus of high-profile users” writes LeadDev’s reporter Charles Humble.
Still, if Cursor wants to compete with Github, it will have its work cut out for it. According to Github’s own metrics, some 180 million developers use its platform as of last October. The platform, which was founded in 2007 and was acquired by Microsoft in 2012, continues to be the largest source code hosts in the world.
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Tech
DOJ’s probe into Andreessen Horowitz over board seats baffles VCs
The Justice Department has launched a probe into Andreessen Horowitz regarding the firm’s partners serving on the boards of competing companies, Bloomberg reported.
The nearly year-long investigation focuses specifically on the firm’s board seats at Databricks, which is valued at $190 billion, and Fivetran, which combined with dbt Labs in June. The firm’s co-founder, Ben Horowitz, serves on the board of Databricks, while partner Martin Casado serves on the board of Fivetran.
Several VCs told TechCrunch they were surprised by news of the probe. Databricks and Fivetran are competitors now, but the two companies weren’t rivals when a16z invested in the startups, according to another Databricks investor who spoke on condition of anonymity. Databricks is largely known for its cloud storage products but, with its Lakeflow product, has expanded into AI data pipelines and application connectors. That’s Fivetran’s main business.
Given that Andreessen Horowitz has backed hundreds of companies, it’s almost inevitable that some startups will pivot or expand into the same markets, becoming competitors.
While backing direct rivals has become more acceptable recently, as evidenced by the many VCs that funded both Anthropic and OpenAI, holding a board seat on competing startups creates a far greater conflict of interest. Directors are generally privy to much more sensitive strategic information than non-board investors ever see.
Such conflicts can be resolved by having a partner step down from one of the boards. However, because Databricks and Fivetran have different individuals from the same VC firm on their boards, a16z can institute a so-called Chinese wall between Horowitz and Casado, which would prevent the two partners from sharing confidential information about the two companies with each other, one investor said.
The investigation invokes Section 8 of the Clayton Act, a 112-year-old law stating that an individual or entity is barred from serving on the boards of competing companies. Since regulators have rarely targeted venture capital with this rule, the industry is watching the DOJ’s probe closely. If a16z is forced to surrender a seat, founders may place less value on board commitments from top-tier VCs, given that those investors might be forced to step down if a portfolio overlap creates a future conflict.
a16z did not immediately respond to our request for comment, nor did it respond to Bloomberg. Databricks and DOJ declined comment.
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Tech
TikTok explores peer-to-peer payments via DMs, report says
TikTok is developing a feature that would allow users to send each other money via direct messages, according to a new report from Bloomberg. If rolled out, the feature would use the social media service’s TikTok Pay offering, which is already available in Southeast Asia for TikTok Shop purchases.
References to the potential feature were found in code hidden within the current version of TikTok’s U.S. iPhone app, according to the report. The code indicates that recipients would be able to “tap to accept” payments, while senders could include messages with their payments, similar to Venmo.
TikTok told Bloomberg that the feature is not being tested, which suggests that it’s in early development. Given that the feature is still under development, it’s unknown when or if TikTok plans to widely release peer-to-peer payments.
TikTok did not immediately respond to TechCrunch’s request for comment.
It’s worth noting that this isn’t the first time TikTok has tried to push further into financial services. Reuters reported earlier this year that TikTok had applied to Brazil’s central bank for approval to operate as a financial technology company offering lending and payment services.
Although TikTok is widely described as a social media giant, it has gradually expanded beyond that category thanks to additions such as robust search, TikTok Shop, a local discovery map, games, hotel bookings, and more. By introducing peer-to-peer payments, TikTok would be competing with services like Venmo and Zelle.
TikTok isn’t the only social network pushing into financial services, as X, formerly known as Twitter, recently launched X Money to allow users to send each other money.
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