Tech
Encore AI raises $30M to build AI agents that learn from customer calls
Encore AI, a startup that studies companies’ customer interactions to train and deploy AI voice agents that can work alongside customer support and sales teams, or operate autonomously, has raised $30 million in a Series A round led by Team8.
Founded in 2022 as Insait IO by CEO Dvir Ginzburg, the company started out building recommendation software for financial advisers and relationship managers. Now rebranded as Encore AI, the startup has expanded that system into a platform that analyzes conversations between a company’s employees and customers to identify which approaches resulted in successful outcomes, and uses those findings to train its AI agents.
The result, according to Ginzburg, is an AI agent that leverages the strongest parts of the playbooks used by an organization’s employees.
“Sometimes our agents even tell the jokes that the relationship managers are telling, or give the anecdotes or examples that the relationship managers are giving, because we literally run by the playbooks that we see working […] The agent we build is a package of many different playbooks that have worked throughout the process,” he told TechCrunch in an exclusive interview.
Ginzburg calls the process “interaction mining.” The company’s platform collects call recordings, emails, text messages, and connects that info with CRM systems. It then divides the customer interactions into stages and tries to find out which parts of a conversation helped move the process along, and which failed.
This lets Encore’s agents, and consequently its customers, learn what works best for any particular client or interaction, as different employees may be either more or less effective at different points during a sales or customer success process, Ginzburg told TechCrunch.
The company’s platform also lets companies identify where their existing customer support and sales processes are falling short, identify inefficiencies and friction points, and find key issues.
Encore says its agents can communicate directly with customers by voice or text, as well as act as assistants to employees, recommending responses and tactics during conversations.
The company has more than 40 enterprise customers globally, the majority of which are financial institutions, according to Ginzburg. He said Encore’s annual recurring revenue has increased more than 5x since it raised its seed round less than 18 months ago, though he declined to disclose exact revenue numbers or valuation.
Encore’s early to this market, but its share may become harder to defend as large CRM providers like Salesforce, SAP, Zoho, and HubSpot can build similar AI capabilities around their customers’ data. But Ginzburg contends that access to data alone isn’t enough, as established vendors would need to overhaul their processes to make historical customer conversations the foundation of their agents like Encore does.
“The biggest players that we are competing against, they don’t see [conversational] history as a data point that they are utilizing. For them to start asking for conversational data with their current employees will require changing their entire implementation stack and technological stack,” he said.
Planven, Lukatz and Garage also participated in the round, as did some banks and insurers. Encore said some of the financial institutions participating in the round first used its product before deciding to invest.
The startup plans to use proceeds from the Series A to expand its U.S. sales operations and deploy its platform with more large financial institutions.
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Tech
‘No one’s making a phone like this’: Light’s co-founders on building for the anti-smartphone generation
With the Light Phone, Kaiwei Tang and Joe Hollier have spent over a decade exploring the value of simplicity in our relationship to technology, partnering along the way with players like Andrew Yang, Kendrick Lamar, and Pete Davidson. Now, with a new flip phone and a growing wave of “attention activists” pushing back against Big Tech, they think the rest of the world is finally catching up to them.
On this episode of TechCrunch’s Equity podcast, Amanda Silberling talks with Tang and Hollier about the company’s newly announced flip phone, why they think the anti-smartphone backlash is only just getting started, and what it takes to break an addiction that fits in your pocket.
Subscribe to Equity on YouTube, Apple Podcasts, Overcast, Spotify and all the casts. You also can follow Equity on X and Threads, at @EquityPod.
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Tech
Google brings its age-assurance technology to Android developers worldwide
Google is expanding its answer to Apple’s age-assurance tools with Wednesday’s news that it will bring its Play Signal API to users worldwide by the end of 2026. The technology, already available in Brazil, allows Android developers to identify their apps’ younger users in order to provide safer, age-appropriate experiences.
The expansion will initially bring the API to Australia and Canada by mid-August, before rolling out globally to all markets by year-end.
Its arrival comes as lawmakers and regulators in global markets are increasingly pressuring app stores to provide better protections for minors. Apple, for instance, launched its age-verification tools globally this February to comply with the growing number of age-verification laws.
Like Apple, Google’s technology allows developers to obtain a user’s age range without needing to access their personal information, like date of birth. Instead, it enables parents to share their child’s age range directly with apps. It also lets adults share their age when prompted by app developers as well, allowing for customized experiences.
Parents won’t have to manage sharing this information on an app-by-app basis, either. To make it easier, Google centralizes this sharing by putting the controls for sharing directly inside its parental controls dashboard, Family Link. Once input, any developer that chooses to incorporate age range information can access this signal to customize their apps accordingly.
Google notes, however, that the age ranges are not shared by default — parents will have to opt in by initially entering that information.
The feature joins other safety tools on Google Play, including those that let developers restrict a child’s ability to discover their apps. Parents, meanwhile, can continue to use Google Play’s Family Link app to manage their child’s screen-time limits, approve app downloads, or set PIN-based content filters for specific apps.
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Tech
Samsung Wins Exclusive OLED Touchscreen Deal for Apple’s Upcoming MacBook Pro
Apple is reportedly entrusting Samsung Display with one of the biggest MacBook hardware upgrades in years.
Samsung Display has secured the sole contract to produce touchscreen organic light-emitting diode (OLED) panels for Apple’s upcoming 14-inch and 16-inch laptops.
According to supply chain reports from South Korean outlet The Elec, the initial order calls for roughly 2.5 million units. Mass production is expected to begin around August at Samsung’s advanced 8.6-generation facility in Asan, South Korea, ahead of a potential laptop release targeted for late 2026 or early 2027.
The transition would mark Apple’s first MacBook Pro with an OLED touchscreen, bringing display technology already used in premium smartphones and the latest iPad Pro to its flagship laptops.
Why competitors were left behind
Apple typically relies on multiple suppliers to keep component costs low and hedge against production delays. However, rival manufacturers LG Display and China’s BOE Technology Group were left out of this development cycle due to technical constraints and existing factory workloads.
While Samsung utilized its newer 8.6G line, which processes larger glass sheets more efficiently for laptop-sized displays, LG considered relying on its existing 6th-generation lines.
“The existing 6th generation lines are being used to produce OLEDs for smartphones and tablets, so it is difficult to handle the volume of large-area MacBook panels,” an industry official told The Elec, adding, “Entry into the MacBook Pro OLED supply chain will not happen until 2029 at the earliest.”
BOE was similarly sidelined due to concerns over panel yield rates and technological maturity. By working directly with Apple from the early development stages, Samsung matched panel specifications and manufacturing conditions to claim total control over the initial production run.
Apple’s single-source dilemma
Relying on a single vendor for a flagship product redesign represents a calculated risk for Apple. While Samsung’s 8.6G production line offers higher yields and better unit economics, placing all 2.5 million display orders in one basket leaves Apple vulnerable to any localized factory disruptions or yield dips.
Furthermore, committing to an expensive, multi-layer tandem OLED panel while reusing existing chip architectures like the rumored M5 Pro and M5 Max means consumers could face a steep price premium primarily for external design upgrades. If component costs remain elevated, Apple risks narrowing the target market for its redesigned laptop line to only the highest-end buyers.
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Consumer and industry realities
For buyers, the transition to OLED panels with integrated touch technology promises noticeable improvements: deeper contrast, faster response times, longer battery longevity, and thinner display profiles. However, consumers should weigh these aesthetic and interactive perks against potential price spikes. Those holding out for raw processing jumps may want to consider whether a display and chassis overhaul justifies upgrading before next-generation chip architectures arrive.
If the reported timeline holds, Apple’s OLED MacBook Pro would represent one of the most significant display upgrades in the product’s history. The exclusive deal also underscores Samsung Display’s current lead in large-format OLED manufacturing, a position competitors may take years to match.
Other News: The report comes as Apple is reportedly preparing a broader smart home push, including refreshed Apple TV and HomePod mini models alongside a new AI-powered home hub designed around its upgraded Siri experience.
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