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Even Americans who use AI every day are worried about it

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People across the world are increasingly turning to AI for everyday tasks, from looking up recipes and doing their homework to researching work projects or making presentations.

But using AI every day doesn’t necessarily mean people are feeling comfortable with its implications for the world: About 68% of Americans who use AI daily are worried about it, according to a new survey conducted by opinion research firm Gallup, and concern about the tech skews even higher among people who use it less frequently.

Coming at a time of intense debate around the dangers of AI, quick developments around AI safety, the implications of AI going rogue, and accusations of anti-competitive behavior, these findings complicate the notion that adoption can serve as a straightforward measure of public enthusiasm for AI.

Commissioned by Microsoft, the Gallup study currently has results from 37 countries, where researchers polled about 1,000 people in each country between April and July. The project will eventually span 140 countries. Notably, India, a large population of tech users, is not currently part of the reported results, nor is Australia and Malaysia.

The findings appear to put the U.S. at the anxious end of an international chart even as people in other parts of the world expect the technology to improve their lives. According to Gallup, Western countries are most concerned about AI, with the United States leading in anxiety — 74% Americans reported feelings of worry, and only 36% expect AI to mostly help the country.

Other wealthy Western countries showed a similar mix of relatively frequent use and concern. In Canada, for example, 29% of those surveyed reported using AI daily, and of those, more than half expressed concerns about the impact of the technology. Overall, 64% of Canadians aware of AI said it worried them.

They’re likely not imagining it. There’s certainly been a growing wave of discontent around AI, with tech companies laying off hundreds of thousands of employees in order to invest in AI, shrinking entry-level openings, life-ending cases of AI psychosis, and dire warnings from AI leaders like Anthropic CEO Dario Amodei, who have warned that the tech will wipe out jobs en masse.

The survey paints a different picture in the rest of the world, however. In Singapore, which had the highest portion of daily users in the study (46%), more than 80% of those aware about AI expect the tech to improve their everyday lives, and 77% think it’ll help the country. China, where 35% of people report using AI daily, most people expect it to help the country. The story is similar in Israel.

Still, optimism about AI doesn’t necessarily appear to translate to trust in the tech’s accuracy. According to Gallup, people who use AI daily were generally more trusting of its results, especially in high-adoption countries like Singapore, Israel and China, while less frequent users remain skeptical across the board. In the U.S., only 45% of daily users expressed that level of confidence. Altogether, only 36% (median) of the people surveyed said they trust AI’s results a lot.

Overall, though, Gallup reports that positivity about AI outweighs negative sentiments: In 34 of the 37 countries surveyed, people mostly reported feeling curious about the tech, with a fewer number saying they felt happy or excited. Only about 32% of those surveyed said they felt worried about AI. Positive emotions seem to be most common in China (90%), Singapore (89%) and Kenya (87%).

It’s not clear how much sentiment in some countries, especially China, might have changed since the survey ended in July, as the pace of AI development has lately burgeoned into a matter of international importance. AI safety is one of the major topics on the table for discussion when U.S. President Donald Trump and Chinese Premier Xi Jingping meet on Thursday.

Notably, China’s head of the Ministry of State Security, Chen Yixin, wrote in a recent article that AI will have “a systemic impact on the political and security environment,” and could threaten China’s “political security, institutional security, and ideological security.”

“One of the clearest findings is that attitudes toward AI are multidimensional. People can be curious about AI, expect it to be beneficial and use it frequently while still being worried about it. Similarly, they can see considerable potential in AI while remaining skeptical about whether the information it provides is accurate,” Pablo Diego-Rosell, senior scientist at Gallup, told TechCrunch.

While the report paints a picture of optimism colored by some concern, it’s nevertheless true that AI worries are increasingly becoming part of public discourse. People who rely on AI for day-to-day tasks may end up supporting tougher rules or resisting its use in hiring, healthcare, education or government. And there’s certainly an argument to be made that training and serving AI models can harm the climate, and their unregulated use can disrupt cybersecurity, diminish content ownership, upset the creative arts fields, or harm data privacy.

At the end of the day, the report suggests that greater exposure alone will not resolve the unease around the technology. Still, given the amount of money that’s being invested, AI will likely continue proliferating even as disputes rage around where it belongs and what limits should be placed around it.

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Everything new coming to Meta’s AI agent Muse

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Meta’s personal AI agent Muse is only a few weeks old, and the social networking giant isn’t wasting any time building out what may be its biggest bet on consumer AI to date. 

CEO Mark Zuckerberg kicked off the company’s annual Connect event in Menlo Park on Wednesday with a keynote that made one thing clear: Meta is going all-in on Muse. 

The Muse agent (the physical avatar is named Jolly, according to Zuckerberg) is designed to handle everyday tasks by connecting to users’ apps and services, including email and calendars. At Connect, Zuckerberg introduced a slew of new capabilities and integrations to make Muse more useful and more deeply woven into users’ daily lives. Muse will be everywhere, if the user chooses, including on their Meta AI glasses. 

Muse, which launched in early September, interacts across a user’s devices and digital accounts. The agent is powered by Muse Spark, Meta’s multimodal AI model built for agentic work. Meta has touted it as a more accessible agent than those offered by competitors — an AI helper that, from the jump, allows users to automate the busy work in their lives. 

“The centerpiece of our vision for what we’re building is Muse,” Zuckerberg said as he kicked off a keynote donning khakis and a black T-shirt with the words “Building is My love Language” emblazoned across the front. “In the coming years, I expect that Muse is going to grow into the personal superintelligence that billions of people around the world are going to use to accomplish their goals and improve their lives.”

Zuckerberg also believes that Muse will make money for its users — and of course, eventually for Meta.

“We’re standing behind this by making Muse free for a huge number of tokens, with the expectation that over time we will profit by taking a small fee from transactions,” he said.

Here are the new features and capabilities that got our attention …

Muse gets its own digital avatar

Image Credits:Meta/screenshot /

One of the more fun announcements made Wednesday is that Muse users will soon have the ability to conjure a distinct digital avatar for their particular agent and then video chat with it in real time. A new AI model, Muse Realtime Avatar, has been developed to power the particular feature, the company says.

The idea is that Meta’s previously faceless AI software will be given a face, body, and voice, making them significantly more personable. There’s certainly a hint of Metaverse-ishness to this feature, which was demoed on stage at Connect. Users will be able to have live conversations with this avatar, giving it tasks and asking it questions. 

Muse will also be integrated with Meta’s smart glasses line, the company announced. This means that users will be able to communicate with their agent merely by speaking to their glasses. The agent activates via a wake word, the company said, adding that it will be able to guide users through a personalized workout, log meals, book an appointment, and help them buy products they see. 

Meta said Muse will work in the background and check back in when it’s done.

It’s not clear exactly when this feature will become available, although Meta says that it should launch sometime in “the coming months.” 

Soon, you’ll be able to let Muse run your Mac

Image Credits:Meta/screenshot /

Meta says it is bringing Muse computer work to Mac. The company had previously talked about Muse coming to Mac, and spent more time on Wednesday providing a few new details. This means that users will be able to delegate tasks to the agent, and — much like other popular AI agents from OpenAI and Anthropic — Muse will be able to operate any app on a user’s desktop.

“You can have it help you run your small business, or just get work done for you,” Meta’s chief AI officer Alexandr Wang said Wednesday during the keynote. “You can walk away from your computer and it keeps working for you on all the jobs you lined up.”

Muse will get its own email address

Since Muse will always be working in the background, it will naturally need its own email address. Meta’s Wang announced it is developing that feature and will make it available “soon,” without providing a more precise timeline.

Users will also be able to add Muse to an email thread or forward emails from the agent to handle on their behalf.

Meta has locked in partnerships with companies like Stripe and Shopify, illustrating that the company sees Muse as an important tool for shopping.

Muse can access the entire Shopify product catalog agentically and use Lync and now Shop Pay to buy almost anything on the internet, according to Wang, who noted that Meta has also added more support for payments with PayPal.

The company also announced a string of new partnerships with retailers, including Best Buy, Gap, Sephora, Walmart, and Wayfair. Muse will be able to connect with these retail apps as well as with Expedia and soon, Instacart. Other connectors include GitHub, Granola, and Notion.

Wang noted that the company wants Muse to connect with small business too. Meta recently opened its platform to allow developers to build their own “connectors.” The company received more than 1,500 applications in less than week, he said, adding “I think this could be a generational opportunity to start building for a new platform as it takes off, and the response so far has been really great.”

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Meta made a Tamagotchi-like wearable for its Muse AI agent

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The AI amulet has become a bit of a cliché in the tech industry — devices like Friend have turned the idea of physical AI into little more than an exercise in eye-rolling for many consumers.

But that hasn’t stopped Meta from jumping into the arena with its own AI wearable, called Muse Charm, which is designed to give consumers another way to stay connected to its recently launched, and already popular, personal AI agent, Muse.

The device, which CEO Mark Zuckerberg revealed in a “one more thing” moment during the company’s annual Connect event, isn’t ready to ship just yet. Zuckerberg said his team had to “finalize laying out the components” and promised the devices would be “ready to ship in time for the holidays in December.”

The Muse agent, which is now embodied by a cute digital avatar known within the company as Jolly, lives inside the palm-sized totem that users can carry in their pockets or attach to a keychain. The device comes with a tiny screen that displays the avatar representing the agent. Users can talk to the device, which can then presumably carry out tasks on their behalf.

“We packed the whole Muse experience, including the whole real-time voice and avatar stack, into something that fits on a keychain and is always available to talk to,” Zuckerberg said during Wednesday’s keynote. “You just go ahead and tap here in the fingerprint sensor in the corner, and you can start talking without having to unlock a phone or open an app.”

Zuckerberg added: “So if you’re not wearing glasses, this is going to be by far the fastest way to talk to your Muse and to show what’s going on around you.”

Appropriate for what it offers, the gadget has a quasi-Tamagotchi feel to it — a lightweight, personality-filled device designed to keep users always connected to Meta’s software. It also feels like a relatviely low-stakes way for the social media giant to experiment with AI wearables while also offering yet another way to distribute its AI agent to the masses.

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Meta is trying VR glasses (again), this time with more IMAX

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Meta is renewing its quest to make virtual reality a thing. At Connect on Wednesday, the company announced Meta VR Glasses, its newest entry into the VR market. These glasses actually seem quite promising given their substantially lighter form factor and a host of new entertainment integrations — including (allegedly) IMAX compatibility.

The company says that the glasses are five times lighter than the Meta Quest 3 — and they look much more like normal glasses than the bulky headsets that Meta previously released. Made of magnesium alloy, the glasses are powered by Qualcomm’s Snapdragon Reality Elite processor. They are powered by a computing puck, which also acts as their battery. Presumably, a user can just slip the puck into their pocket, which allows the glasses to be used on the go.

The glasses are largely entertainment-focused and come with micro-OLED panels built into the lenses, which provide a 5K Infinite Display with 37 pixels per degree, as well as Dolby Vision and support for Dolby Atmos audio. Users will be able to download and watch movies.

Perhaps one of the more unique features of the glasses, however, is that Meta is pitching them as a great way to enjoy IMAX-captured films.

Indeed, the company calls the glasses the “first IMAX Enhanced certified VR device ever.” What does that mean? Meta maintains that their glasses will be one of the only ways to experience the expanded aspect ratio that defines the distinct high-resolution viewing experience.

The glasses are also compatible with 3D experiences — and even movies that integrate a user’s physical space is integrated into their viewing experience. Meta says that it has teamed up with Disney and that, in November, Disney+ users will be able to stream specific movies — including certain Marvel movies — in 3D.

Meta says that users will be able to watch specific movies and have their surroundings “transformed with immersive environments, dynamic effects, stunning 3D visuals, and spatial audio” — essentially converting the movie into a VR gaming-type experience.

The glasses will also come with Meta AI — its automated virtual assistant — built in, which means that users will be able to talk to the glasses and automate various tasks via voice command. For instance, Meta says you’ll be able to start a movie just by asking your glasses to do so. Other ways to issue commands include hand gestures.

Meta says the glasses will be available next spring with a starting price of $1299.99.

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