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This Anthropic Engineer Keeps Its AI Agent Trustworthy

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If you’ve ever wondered how Claude and similar AI agents can answer complex questions in seconds and where they get the information, you’re not alone.

Gurmeet Saran works to find that answer every day as an engineer at Anthropic in San Francisco, the AI research company behind Claude. The IEEE senior member is developing an infrastructure to understand the mechanics behind the chatbot’s behavior and to ensure its underlying architecture produces reliable outputs.

Gurmeet Saran

Employer

Anthropic in San Francisco

Title

Member of technical staff

Member grade

IEEE senior member

Alma maters

University of Kalyani, in India; Birla Institute of Technology and Science, in Pilani, India

“My job is to make sure the data is accurate, structured, and trustworthy, and that private data stays private,” he says. “As I learned earlier in my career, privacy can’t be a layer you bolt on—it has to be part of the architecture from the start.” If you can’t trust the logic, he adds, you can’t make reliable claims about the behavior, and that has real safety implications.

Safety is a priority for Anthropic, he says. According to Claude’s mission statement, the company wants the AI agent to be “genuinely helpful to the people it works with or on behalf of, as well as to society, while avoiding actions that are unsafe, unethical, or deceptive.” Crucial to the mission is ensuring that researchers can observe and understand how AI models behave, a challenge that is especially acute for large language models, Saran says.

“We have decent tools to monitor databases and web services,” he says, “but for LLMs, we’re still figuring it out.”

Solving data quality problems at Yahoo, Intuit, and Meta

Saran’s interest in computing systems dates back to his childhood in Kolkata, where he logged as much time as he could in the school computer lab.

“I remember the first time I used one of the computers,” he says. “What struck me was that you could write instructions, and the machine would follow them exactly. No ambiguity.

“That felt magical to me.”

After graduating from high school in 1999, he stayed in India to pursue advanced degrees. He earned a bachelor’s degree in electronics and telecommunication engineering in 2004 at the University of Kalyani. In 2010, he earned a master’s degree in software engineering from the Birla Institute of Technology and Science in Pilani.

While a graduate student, he began his career in 2007 at Yahoo as a technical lead of the data team in Bengaluru, India. While there, he encountered the project that shaped his career trajectory: working on web analytics and business intelligence reporting solutions.

“We kept running into a frustrating problem,” he recalls. “Different teams would calculate the same website metric—something like daily active site users—using slightly different logic, and end up with conflicting answers. It sounds like a small issue, but when leadership is making decisions about resource allocation and product development using that data, not knowing which number is correct becomes a problem.”

The team built a central data repository with defined metrics, essentially serving as a single source of truth. Saran created a model that defined what “daily active site users” means, breaking down which events counted, how to handle edge cases (or when standard code fails), and more.

With the new model, data teams across the company could rely on a standard method to determine the number of daily active users for the projects and sites they were responsible for and obtain comparable results using the same logic.

From there, Saran and his team built Yahoo! Digits, an internal web analytics tool used for all the company’s products.

Saran left Yahoo in 2010 to join Intuit as a staff engineer in Mountain View, Calif. He helped build the analytics infrastructure that unified data across the company’s products, including TurboTax and QuickBooks accounting software. During his tenure, Intuit developed a feature that detected fraudulent tax filings in real time. It required Saran and other engineers to build a system to protect taxpayer data while adhering to strict U.S. Internal Revenue Service policies.

“IEEE operates in a lot of countries where engineers don’t have easy pathways into the global professional community. That kind of connection matters as AI development spreads beyond a handful of organizations.”

“This taught me that privacy and governance can’t be layers you bolt onto software after the fact,” he says. “They have to be part of the architecture from the start.”

Saran joined Meta (known as Facebook at the time) in 2016 as a lead software engineer in Menlo Park, Calif. The company was facing controversy over its video metrics: Meta publicly acknowledged an error that caused it to overstate the number of views for posted videos.

“This wasn’t a coding bug; it was an architectural problem,” Saran says. He built a system that worked similarly to what he had developed at Intuit, whereby one single truth was defined to govern all video view metrics across the site.

That system, Metric360, eventually became part of the site’s architecture. By the time he left Meta in 2021, he says, Metric360 was being used across the company to calculate video metrics.

He left the company to become a principal software engineer at Wealthfront, a financial services company in Palo Alto, Calif. He helped build the company’s data infrastructure.

Building trustworthy AI systems at Anthropic

Saran joined Anthropic in 2025 as a member of the technical staff.

To describe the implications of his work, he uses a medical analogy: “Imagine a doctor is monitoring a patient’s vital signs and making treatment decisions based on those numbers. What if one or a few of the medical devices used were slightly miscalibrated? Even if most readings are fine, it’s a serious problem because the difficult decisions happen in the margins.

“It’s the same with AI systems. My job is essentially to make sure the instruments are giving accurate readings—that the data means what it says it means.”

His job comes with high stakes and complex problems to solve.

“AI agents are especially tricky to observe,” he says. “When a system is taking sequences of actions [generating conversational responses with different users], you need a way to capture what it did, what information it was working from, and whether outcomes matched what the end user expected. And you have to do all of that without exposing anyone’s private information—the systems are designed to recognize sensitive data and keep it protected as it flows through. It’s a much more demanding observability problem than anything I’ve worked on before.”

Solving for system reliability while AI is still in its early days of adoption is both Saran’s passion and the problem that keeps him up at night, he says.

“I think making AI systems genuinely auditable and transparent is one of the more important engineering problems of the next decade,” he says, “and it doesn’t get talked about as much as model capabilities do.”

IEEE can play a role in shaping AI development

Saran joined IEEE in March 2025.

“After more than 20 years of building data infrastructure across organizations like Yahoo, Intuit, Meta, and Wealthfront,” he says, “I wanted to contribute back to the technical community through peer review, publishing, and engaging with the broader engineering research ecosystem.”

He says he believes IEEE can play an essential role in shaping the future of AI through its standards work.

“We have standards for everything, from building codes to software testing,” he says. “AI infrastructure needs something similar, and IEEE has the credibility and the reach to do that.”

Another problem that IEEE can solve for, he says, is access: “IEEE operates in a lot of countries where engineers don’t have easy pathways into the global professional community. That kind of connection matters, especially as AI development spreads beyond a handful of organizations in a few cities.”

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Science Corporation implants its vision-restoring chip in its first Stargardt disease patient

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Science Corporation CEO Max Hodak announced that the company has implanted its vision-restoring chip, PRIMA, into its first patient with Stargardt disease, an inherited eye disease that gradually destroys central vision. Hodak, the former president and co-founder of Neuralink, the brain implant company, explained on stage at TechCrunch Disrupt how the company’s work with PRIMA fits into its broader pursuit of a novel brain-computer interface (BCI).

“The retina is part of the central nervous system,” Hodak said on stage. “We consider cochlear implants, retinal prostheses, motor prostheses, these are all different types of BCIs.”

Hodak outlined a vision in which BCIs expand into a wide range of medical technology applications, rather than simply being a way to control computers.

While PRIMA is commercially available in Europe for patients who’ve lost their sight to geographic atrophy, an advanced form of age-related macular degeneration, the company believes its approach can be applied to multiple diseases, including Stargardt disease, which is currently considered incurable.

Stargardt disease affects the outer retina, causing the gradual death of the eye’s light-sensing cells while potentially sparing the inner retina, the part that passes visual signals onto the brain. It causes a central blind spot that gradually enlarges over time. Approximately 150,000 people worldwide have lost vision due to the disease.

“One of the nice things about this device approach, when I was saying the brain’s a computer, vision is electrical potential, like electrical activity down the optic nerve,” Hodak said. “That’s all vision is to the brain, and so if you can get the optic nerve to signal the the rest of the brain correctly, then you can provide vision to it.”

Image Credits:Kimberly White/Getty Images for TechCrunch /

The company says its first patient with Stargardt disease received the PRIMA implant in May as part of its ongoing trial at the Sydney Eye Hospital in Australia. During the patient’s first rehabilitation session, he saw a letter, and during the second, he was able to read a word.

To use the device, patients undergo an hour-long procedure that plants a small chip in the back of their eye, where the photoreceptors have degenerated. Then they wear camera-equipped glasses that transmit a view of the world to the chip. The implant essentially works like artificial photoreceptors.

“The device that this patient has is a two millimeter by two millimeter implant placed under the in the back of the eye, and so it’s like looking through a straw,” Hodak said. “It is not a big field of view color vision. It’s a patch in their central vision where . . .it’s black and white, but it is sharp. It’s high-contrast sharp, and so they can see a couple letters at a time. The next step is to make the field of view bigger. So to make a bigger implant, you have to deal with the curvature of the eye, and we need to make the electrodes smaller so that we get closer to native levels of detail.”

He continued, “I think we have a clear path. There’s a there’s a next ‘next generation’ that’s being worked on that’ll be in humans in the next year, and over the next five years, I think we’ll be able to get pretty close to native acuity.”

When Hodak founded Science Corporation in 2021 after leaving Neuralink, the company outlined plans to develop advanced neural engineering and brain-computer interface technology. But first, the company wants to prove its methods work and develop a sustainable business, which is why it’s working to restore vision with the visually impaired.

Image Credits:Kimberly White/Getty Images for TechCrunch

As for Science Corporation’s brain-computer interface technology, it has previously said that its sensor will be implanted inside the skull and rest on top of the brain, unlike a Neuralink device, which is inserted directly into brain tissue.

The company has said it believes the device could help address neurological conditions, such as possibly monitoring neurological activity in patients with brain tumors.

“In the near term, we’re going to be applying our first clinical indication, which hasn’t been announced publicly, is a neurodegenerative disease that everybody’s heard of,” Hodak said. “We’re also looking at stroke. For example, if you’ve lost part of your brain because it’s been dead due to stroke, if you can get connections into the deep brain in two different areas, you can imagine adding new cortical areas, just like adding new brain areas entirely — something simply not possible with conventional electrodes. But, I’d say longer term, the long-term mission of the company is to understand how the brain creates the mind and to learn to build engineered brains.”

Hodak went on to note that Science Corporation’s belief is that many people will eventually use some kind of BCI. While the company isn’t designing for “healthy 40-year-olds,” he said, it believes people will eventually need some kind of BCI by the age of 60 or 70.

“We want to figure out how do we extend not just lifespan but health span,” Hodak said.

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Cerebras CEO says we’re nearing a future where everyone has a personal AI assistant at home

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Cerebras Systems CEO and co-founder Andrew Feldman believes we’re nearing a future where everyone will have an AI appliance in their own home.

Speaking on stage at TechCrunch Disrupt 2026 on Tuesday, the chipmaker executive answered a question about what would need to happen for AI to become a home appliance, saying, “Actually, I don’t think that’s very far away.”

He pointed to the advances in consumer AI agents, like Meta’s Muse and Instinct, the startup now valued at $10 billion, as examples of how AI is finding its footing with everyday users.

As for home AI? He predicts that we’ll have personal AI assistants that run locally.

“Just like your cell phone, they’ll do some work on device and some work going back to the cloud,” Feldman explained. “But I think they will get to know you very well, and you will have a security perimeter around them. And they will certainly have access to credit cards and be able to buy things for you,” he continued. “I think they will make a meaningful impact in making our lives better.”

Of course, for an AI chipmaker, the vision of a home AI appliance, or at least widespread consumer adoption of agentic technology, is certainly appealing.

But Feldman isn’t just working on the hardware infrastructure; he’s a personal AI user himself, saying that he now uses “a collection of agents” to sweep his calendar, pull up information about the people he’s going to have a call with, and more. While AI is already doing many of the things we used to do manually, Feldman is most excited about the new possibilities — things that weren’t possible before.

He’s leaving it up to other founders to figure out what those might be, though.

“One of the reasons I love being in infrastructure is because I don’t need the consumer-facing idea … I like building the platforms that other people’s ideas take flight on,” he said.

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Industrial Next wants factory robots to switch tasks in minutes, not weeks

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In most factories, automation is fixed: robots and machines are programmed for one specific task and product. Changing a line means reprogramming and physical retooling, or swapping out equipment, which can take weeks or months. San Francisco-based Industrial Next says it’s changing that.

The startup, which presented today on the Startup Battlefield stage at TechCrunch Disrupt 2026, builds AI-driven, self-contained robotic stations powered by proprietary foundation models that connect vision, task context and motion. The company says this lets a production line be retooled in minutes rather than weeks without traditional programming. The goal is to let manufacturers automate complex and delicate tasks that traditionally require human labor.

The company announced on stage that it’s partnering with BMW Group Technology Office to evaluate Industrial Next’s AI-powered dexterous manipulation for manufacturing.

Industrial Next was founded in 2021 by Lukas Pankau and Allen Pan, both of whom previously worked at Tesla. Pankau served as a lead electrical architect at Tesla before moving on to Waymo. Pan led Tesla’s autonomous factory efforts and later became a chief architect at autonomous driving company Neolix.

The pair came up with the idea for Industrial Next while working together at Tesla. Pankau’s first encounter with Pan was literally tripping over him as Pan was asleep on a factory catwalk after pulling an all-nighter. Although the two didn’t get along at first, they soon realized they shared an obsession with getting things done and had complementary skills. 

After years of watching cutting-edge vehicle and self-driving technology get held back by decades-old factory equipment, the founders realized that manufacturing needed to be rebuilt.

Image Credits:Industrial Next /

“We had all these fancy things that we could do on cars. I could run machine learning algorithms to design a car for me. But I couldn’t figure out how to program a robot, and this was pretty common for engineers at Tesla,” Pankau said. “You had this massive divide, right? You had people who are really good at what they’re doing–designing cars and designing self-driving systems–and then you had them effectively stumped at the factory looking at this equipment from the 1980s. And so we started rethinking what this should look like using the technology that we have today and using everything that we know today.”

The two kept thinking about their frustrations with industrial equipment even after moving on to their next jobs. They stayed in touch, often reminiscing about the machines that never functioned the way they wanted, and eventually decided they could do better.

“I was at Waymo at the time, kind of bored out of my mind because I was missing that pace of Tesla,” Pankau said. Pan, he added, was in a similar position at Momenta, a developer of self-driving systems in China. Pan recalled their conclusion: “We’re like, we’re not getting any younger, and we’re still obviously passionate about it. We still keep complaining about industrial technology. Like, this is three years later, we should start the company.”

Pankau notes that traditional industrial robots are typically programmed to perform highly specific, repeatable tasks. As a result, even a small change in the process or product can cause the robot to fail or trigger costly downtime, which forces manufacturers to simplify their products for repeatability.

Making robots truly flexible presents a different challenge. They need enormous amounts of training data and, unlike AI models trained on the internet, robotics lacks the vast datasets needed to teach machines how to perform complex physical tasks. 

Image Credits:Industrial Next /

“We can make robots do all these cool things like dance around, because there’s data for that, but we can’t make them assemble high-precision things,” Pankau explained. “This is where we’ve made a lot of progress on using simulated environments to do these high-precision and high-dexterity tasks. The secret sauce for the robots that we have is that we have given them an understanding of the process in general, but we build that understanding using an extremely high-fidelity simulation engine that is close to the real dynamics to where we can let the robot do these kinds of high precision tasks almost without seeing the parts at all.”

In other words, the robots practice in a highly detailed virtual world that closely mimics real-world physics. Industrial Next’s robotic stations can be reconfigured, combined, and redeployed across product lines. New tasks are taught through simulation and demonstration, rather than hard-coded scripts. 

Pankau explained that some of the startup’s workstations are already used in making one of the world’s most popular smartphones. They handle tasks that manufacturers had tried and failed to automate for years, such as threading a delicate flex cable and snapping a tiny connector cap into place. (He wasn’t at liberty to disclose the customer.) He also described a “film peeling” station, where their AI-powered robots strip protective film off camera modules and buttons at or above human speed with 100% accuracy, even when moved to a new phone model and production line they have never seen.

“We started this company because that is the kind of performance that we wish we had at Tesla, where we were bypassing robot stations because we couldn’t program them effectively enough using traditional technologies,” Pankau said. “Now we want to take this to more complicated tasks than just building a phone. We ultimately want to take this to building a full car end-to-end without any human touching ever.”

To check out more of the Startup Battlefield — along with a slate of established founders and VCs whose takes on the industry you won’t want to miss — join us at Disrupt, happening this week in downtown San Francisco.

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