Tech
6 Guidelines for Governing AI

For the first 10 years of my career, I worked in product management and data analytics by myself. I wrote database queries that pulled numbers out of corporate systems, built statistical models to predict what customers would buy, and shipped data pipelines that moved information between business systems.
I built and scaled analytics teams at Best Buy and Target, studying how customers shop and what stores should stock. Today I lead enterprise AI transformation at Lowe’s, the Fortune 100 home improvement retailer.
The goal is not to sell artificial intelligence; it is to use it to deliver useful expertise at the moment a customer needs it. In retail and other customer-facing industries, virtual assistants can help people address everyday questions—such as how to repair a leaky faucet—while guiding them toward relevant products, services, or next steps. As these capabilities become more common, technology roles are changing. The work is no longer limited to building AI systems; it also includes defining how they operate: which decisions they can make autonomously, when they must escalate to a person, and which actions must remain off-limits.
That shift—from building AI systems to governing them—is coming for anyone who is accountable for what such systems produce. Not the casual user typing into a chatbot but the engineers, product managers, analysts, and business operators who sign off on work a machine drafted.
It is the subject of the book I recently coauthored, The Enterprise Brain. I call the change the “governor shift,” from executing tasks yourself to setting the intent, principles, and boundaries within systems that execute them for you.
Business operators might not write code; they will decide which pricing exceptions an agent may approve and which it must escalate.
That is governing.
A 2025 report from MIT Media Lab’s Project NANDA found that, despite an estimated US $30 billion to $40 billion in enterprise generative-AI investment, the vast majority of organizations in its dataset had not yet demonstrated measurable profit-and-loss impact. The report estimated that only about 5 percent of integrated pilots were generating substantial value, underscoring how difficult it remains to move from experimentation to scaled business outcomes.
Researchers named the pattern the GenAI Divide, the term I adopted for the book.
The companies rarely lack technology; they use the same models as the 5 percent that are winners. But they lack people who can direct the systems and stand behind the results.
Guidelines to follow
Here are six guidelines.
- Recognize when you have become “human middleware.” In software, “middleware” is the code that sits between two systems and passes information back and forth. Many of us have become its human version. Take an honest look at your week. How much time is spent pulling data out of one tool, reformatting it, and routing it to another team? I call this the “administrator trap,” which is set by the architecture, not by the people caught in it.
Relaying is what AI agents now do well. But they cannot judge which numbers deserve attention, which risks are real, or which compromises are worth making.
- Trade rules for principles. For many years, workers used rules to manage their work. Refunds for a product over a certain amount needed a signature from upper management, for example. Writing code needed two reviewers. Rules work at human speed. But rules break when a system makes thousands of decisions per hour and meets situations no rulebook anticipated, such as a complaint covered by three different policies. A rule says to do exactly this specific thing; a principle says to achieve the outcome without crossing certain lines.
Governing AI means writing those principles in priority order so the system settles its own conflicts the way a well-led team does when the manager is not available. Never harm the customer. Tell the truth even if the company loses a sale. Protect the economics, and then move quickly. Underneath sits a question of decision rights: the formal authority over who or what may make a given call. Writing down the answers in what I call a “library of principles” is now core leadership work, whether you’re a technologist or a business owner.
- Write your culture into your code. Many companies have turned their values into posters that hang on office walls. But an AI agent cannot read the posters. Instead, write your governance as code. Include your values and policies as machine-readable instructions that the AI agent will follow automatically.
Do so in three layers. The top is the constitution, which states the rules an agent may never break, and never state a fact it cannot support. The second layer is the doctrine: how the business competes and the acceptable trade-offs to get there, such as protecting a long-term relationship over a short-term sale. At the bottom sits the playbook, which has the tactics used for one task.
- Install a trust thermostat, not a trust switch. The question that stalls nearly every company’s AI deployment is some version of: “What if it tells our biggest customer something wrong, or quotes a price we will not honor?” It might. Treating trust as a switch leaves two bad options: an unsupervised system or a human reviewing every transaction—which would cost more than the automation would save.
The alternative is a thermostat. Every decision an agent makes carries a confidence score measured against the principles set. Above an agreed threshold, it proceeds alone; below it, a human decides. That person’s answer is fed back into the learning loop so the next similar case clears the threshold on its own. Every decision stays transparent, auditable, and explainable—which is what I call a glass box.
- Fix context before you govern. You cannot govern a system that cannot see the whole picture. Ask your best employee about a project, and they will pull together the budget, the contract clause, and the customer’s last complaint because they know it all by heart. Most enterprise AI fails that test, because the information sits scattered across applications that store it in incompatible formats. I describe the full loop as Connections, Context, Reasoning, Actions, and Governance (CCRAG).
Connections feed in raw information such as transactions and service records. Context weaves it into a context graph, which is a single connected picture of the business that gives agents something close to memory. Reasoning makes the decisions. Actions carry them back into the business systems. Governance keeps things aligned with the company’s intent.Most organizations obsess over the reasoning in the middle and underinvest in context and governance, which is exactly where humans play a role. Context compounds: Every interaction makes the graph richer and harder to reproduce.
- Learn to lead by exception. The most important change in habit comes last. Most of us have been trained to check every report and every number because we never knew where an error could surface. In a governed system, the machine tells you which cases it could not resolve confidently. Routine workflows go untouched, and your attention goes to the small portion that is ambiguous, unfamiliar, or high stakes.
At first, that might feel like losing control, but it is the opposite. It is what makes a self-scaling enterprise possible, an organization whose output grows without its head count growing in proportion. People were not removed from the loop; they were raised above it.
The identity question
When I talk with people about the shift, their resistance is rarely about technical issues. More often it is about identity: If the AI does the doing, what do I do?
I have watched capable people freeze on that question. I’ve also asked myself the question.
Doing was never really the job, though. Judgment was. Doing was just how we expressed it.
AI has not made judgment less valuable. It has made it the scarcest resource in the organization because, for the first time, one person’s judgment, written down well, can guide thousands of decisions each day.
Judgment has a twin we talk less about: taste. Judgment tells you whether an answer is sound. Taste tells you whether the question was worth asking and which of a hundred defensible options to offer the customer. A machine will happily generate all 100 options, but it cannot tell you which is best.
The AI transition rewards instincts many IEEE members already have: systems thinking, precision about requirements, and honesty about failure modes. The tools have changed, but the discipline has not.
Governing is where taste and judgment stop being soft words and become the work itself.
The people who treat it that way, rather than as a step away from engineering, will define the profession in the age of AI.
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OpenAI will start watermarking ChatGPT’s text in the EU
OpenAI will start adding an invisible watermark to text generated by ChatGPT and Codex in the European Union to comply with the EU AI Act, the company said Monday in a blog post.
The EU AI Act’s transparency rules, which took effect on August 2, require AI companies to mark AI-generated content in a way other systems can identify.
OpenAI said the watermark will roll out over the coming weeks to eligible ChatGPT and Codex users on all plans, but only in the EU. Developers using OpenAI’s API anywhere in the world can turn it on for select models starting today; it’s off by default. OpenAI said it is not making text watermarking a global default at launch.
The watermark is not an actual symbol, but works by subtly shaping the model’s word choices, leaving a pattern readers can’t see, but a detector can pick up. Because it lives in the words themselves, it travels with the text when it’s copied and pasted. OpenAI said the watermark doesn’t identify the user, and that it saw no meaningful change in its models’ performance with it switched on.
OpenAI also published a technical report for its method, called textGrain, alongside the announcement. Co-written with researchers from the University of Pennsylvania and Yale, it walks through an example of using a secret key to sort next-word predictions to finish the sentence. Add hundreds of these nudges together, and the detector can spot AI-generated content using only the text and the key.
Can the watermark be removed by editing? OpenAI’s tests suggest yes. In one test, replacing 10% of words with synonyms dropped detection from about 92% to 66%. The company also said short passages, math answers, and translated text are harder to detect.

“These limitations contribute to our decision to provide initial detector access only to approved researchers and expert organizations, who can help us evaluate reliability and responsible uses,” said the company.
OpenAI also cautioned that a missing watermark “does not prove human authorship.” The text could be too short or too heavily edited, or it could come from another company’s AI.
“[Watermarks] can indicate that an OpenAI system generated or processed part of a passage, but not how much human judgment, editing, or creativity went into it,” the company said.
The announcement comes two months after Anthropic said it would watermark text generated by Claude, a move it’s applying worldwide. That decision drew backlash from some Claude users, who argued they had supplied “the instructions, context, decisions” while Claude was just “the tool.”
OpenAI had built a text watermark before but held off on releasing it, partly over concerns that users would switch to rivals that didn’t watermark, The Wall Street Journal reported in 2024.
Anthropic, Google, Meta, Microsoft and OpenAI are among the companies that have committed to following the EU’s code of practice on AI-generated content.
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Etched fields funding offers at $40B+ valuation, sources say
Although it’s only been a couple of months since Etched raised $700 million at a $21 billion valuation, the AI chip startup is already being plied with investment offers at double or more its value, according to people familiar with the company.
Etched is reviewing incoming bids that range from $40 billion from top-tier investors to $50 billion from lesser-known backers, one person said. These fundraising talks are early, so terms of any deal, should one happen, may change. Etched declined to comment.
While this may seem like a fast time-table to raise another mega round, Etched is pursuing a particularly expensive segment of the AI industry: building full AI hardware systems powered by its own proprietary chips. The person familiar with these offers said that if it raises as much as its last round, this could give Etched a cushion of as much as 3.5 years of runway.
There are reasons why VCs are hot to own a piece of Etched. The four-year-old startup shows promise of challenging Nvidia. Not only did quant trading firm Jane Street lead the last $700 million round, it is also a customer that took delivery of an early system. Etched said in July that it had already secured $1 billion in customer orders, including the one from Jane Street, after manufacturing its test chip at a TSMC factory this summer.
Co-founder and COO Robert Wachen previously told TechCrunch that investors are so enthusiastic because Etched has designed two new components from scratch to speed up inference — the computing process that happens after a user submits a prompt.
The company claims its chips can process more tokens faster and at a lower cost than Nvidia’s. That’s the reason its processors have been so attractive to Jane Street for whom a microscopic advantage in speed can yield massive profits.
The startup has also impressed investors with its ability to attract engineers from Nvidia, with roughly 15% of Etched’s 400-person workforce having previously worked at the chip giant, according to the Wall Street Journal.
Etched also operates a new 10-megawatt datacenter in Silicon Valley and established a facility in Taiwan to coordinate production near TSMC.
Co-founders Gavin Uberti and Chris Zhu famously met in an advanced math course at Harvard, while Wachen was Uberti’s roommate and they dropped out to pursue the company.
In terms of fast rounds at big leaps in valuations, Etched already has a history of them. The startup announced a $300 million round at a $10.3 billion led by Sequoia in July. It announced the $700 million round at a $21 billion valuation in September. Back-to-back funding rounds, which essentially act as a single financing split into two tranches with separate valuations, are increasingly common among the buzziest startups.
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Reflection debuts Beam, an open-weight AI model to rival Chinese models at lower compute cost
Reflection AI is officially unveiling Beam, its first frontier, open-weight AI model. The two-year-old, Brooklyn-based startup claims Beam matches the performance of leading Chinese open models on advanced reasoning benchmarks at dramatically lower costs, a claim that could heat up the race to build a Western answer to DeepSeek, Qwen, and Z.ai.
Reflection’s announcement confirms reporting from Axios over the weekend that the startup was close to a launch. The company shared new details in a lengthy blog post Monday, which described Beam as a text-only mixture-of-experts model trained on high-compute reinforcement learning to be effective at reasoning, coding, and agentic tasks at “a fraction of the token cost and inference time compute” of rivals.
Beam is a 501-billion-parameter model with 23 billion active parameters. It was pre-trained on 23.8 trillion tokens and has a 1 million token context window. To compare, Z.ai’s GLM-5.2 has roughly 744 billion total parameters with 40 billion active.
Reflection’s performance claims haven’t been independently verified, but on advanced reasoning benchmarks, the company says Beam scores on par with Z.ai’s GLM-5.2 and outperforms today’s leading Western open models while using “3-4x less inference compute.” Reflection calls it a “workhorse model” for enterprises, the public sector, and developers.
Reflection is positioning itself against closed labs like Anthropic and OpenAI, against popular open models from Chinese developers, and against Western players like Mistral, Meta, and Cohere. Its most direct U.S. rival might be Inkling, the open model from Mira Murati’s Thinking Machines Lab released in July. Reflection’s own benchmarks show that Beam outscores Inkling on four coding tests where both report results, but Inkling is a multimodal model and Beam is text-only.
Reflection was founded in 2024 by two former Google DeepMind researchers and has raised roughly $4.7 billion from backers including Nvidia, Sequoia Capital, and Lightspeed Venture Partners, per PitchBook. Its last round valued the company at a $25 billion pre-money valuation.
The startup has also been locking up compute — a key ingredient needed to train frontier models capable of luring customers away from Anthropic’s and OpenAI’s closed models, as well as the cheaper open-weight models from Chinese labs. This summer, Reflection signed deals collectively worth more than $7 billion with SpaceX and Nebius to secure access to Nvidia’s GB300 chips through 2029.
Reflection is aiming Beam and future models at enterprises and sovereign nations. The pitch is to build “AI factories,” a product that would let institutions build their own customized, local AI system by training Reflection’s AI models on their own proprietary data. Nvidia CEO Jensen Huang, whose company backs Reflection, has long championed the “AI factory” idea and pushed to strengthen the open AI ecosystem — a vision that would also benefit Nvidia, whose GPUs would power those systems.
Axios reported that hedge funds and trading firms are among those eager to build such systems. Reflection has already begun testing the concept of a sovereign AI factory partnership with Shinsegae Group in South Korea.
Reflection says it will release Beam’s weights and full technical details this month, with distribution through hyperscalers and neoclouds and integrations across open source libraries at launch.
Reflection did not respond in time to TechCrunch’s requests for more information.
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