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Airbnb gets into hotels, expands AI for host onboarding and customer support

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Airbnb’s core business was letting users book a room or a whole property owned by someone else. In most cases, the host would be a house or a property owner, and you would get a stay with basic services such as a bed, a bath, and a kitchen. The company is now introducing hotels to its platform to drive new revenue and offer more options for travelers to book stays.

The company has been testing out hotel listings for a few months and is officially adding a filter to search for them in its app. Initially, the travel tech company is partnering with boutique hotels in 20 cities, including New York, Paris, London, Madrid, Rome, and Singapore.

Image Credits: AirbnbImage Credits:Airbnb

Users will see a pop-up to look at hotels if they are searching for a stay for one or two nights in a city. They can also choose to see only hotels by applying a particular filter in the search. Airbnb said that it is offering a price match guarantee and would refund the difference in app credits if you find the listing at a lower rate somewhere else.

“There are a few examples of the types of trips for which a hotel is probably better suited, such as last-minute bookings, one-night stays, and business trips. What we’ve done in the Airbnb app is that when we can see you’re searching for that kind of stay, we can recommend hotels without sending you to another part of the app or tapping on another tab,” Jud Coplan, VP of marketing at Airbnb, told TechCrunch in a call.

For Airbnb, this is also an opportunity to offer stays to travelers in locations like New York City and Singapore, where short-term stays are barred.

Property booking is just one part of the equation now for Airbnb. The company also wants users to book experiences and services, which were launched last year, during their trip as well. In the last few months, the company has launched grocery delivery to properties and airport pickup services. With its summer launch, Airbnb is adding luggage storage in over 15,000 locations. Plus, it will launch car rental services this summer.

Image Credits: AirbnbImage Credits:Airbnb

Within experiences, the company is adding visits with local guides for 3,000 landmarks. It is also adding more than 2,500 food experiences in the mix. With these offerings, Airbnb will try to compete better with Viator or GetYourGuide.

Airbnb is redesigning the app to accommodate all the different parts, such as stays, experiences, and services. On the home page, users will see suggestions for all categories. But they can switch to individual tabs and look at a particular offering, too.

While the company is not launching any official loyalty program, it will start offering Airbnb credits for the first car rental booking or up to 15% credit on hotel bookings. Having these credits might nudge people to use the app more, potentially testing the waters for a long-term loyalty program.

But, where is AI?

Several travel companies have added AI-powered itinerary builders or trip planning tools. Airbnb has stayed away from this trend. In its latest earnings call, Airbnb CEO Brian Chesky said that a chatbot as an interface is not suited for travel.

“I think that the way in which we think about AI is how it can be used to help people find what they’re looking for more effectively and efficiently. And you see with this release that we have AI spread across a number of features across the app on the guest side and the host side,” Coplan said.

The company is using AI in some other tools. With this release, it will let hosts add their address and let AI fill in details for easy listing creation. On the customer side, it is introducing category tags such as location, amenities, and family-friendliness that let you skim through reviews related to the tag.

Image credits: AirbnbImage Credits:Airbnb

The company is also adding a tool that compares properties in your wishlist and shows AI-generated summaries to give you information about which property you can pick.

The biggest area Airbnb is applying AI to is customer service. It rolled out the AI bot to the U.S. last year and is now eyeing global expansion with support for 11 languages. Chesky said during the Q1 2026 call that the chatbot handles 40% of its queries. The updated support will also have interactive cards, such as a way to update your trip or solve other issues.

Image Credits: AirbnbImage Credits:Airbnb

Airbnb said that later this year, it will start using a voice-based AI assistant that users can talk to on a call. It said that it is working with multiple partners for this product, but didn’t specify any names.

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Social media platforms still facing thousands of user addiction lawsuits after failed appeals

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Social media companies like Meta, TikTok, Snapchat, and Google are facing a long road of litigation over claims that they intentionally designed their products to be addictive to minors.

According to a report from Reuters, San Francisco’s 9th U.S. Circuit Court of Appeals denied these platforms’ attempt to defend themselves from thousands of lawsuits through an argument based on Section 230, which protects publishers and platforms from being held liable for users’ posts. The companies argued that Section 230 could also protect them from the claim that they did not warn the public about addictive design choices, but the court said the appeal may have come too soon, since this type of appeal usually arrives after a trial.

These thousands of lawsuits, which come from private individuals, state and local governments, and school districts, were consolidated into one federal suit and will proceed as such.

It’s too early to say how these addictive design lawsuits will pan out, but so far, Meta lost two lawsuits over similar issues, marking the first time that the platform was held liable over child safety concerns in jury trials.

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Aptoide becomes the first rival app store to return to Google Play in the US

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Competing Android app stores are now back on Google Play in the U.S., and Aptoide is the first to take advantage of the new option. On Monday, the Portugal-based app distributor brought its games store back to Google Play after more than a decade, crediting the loosening of restrictions that had been criticized as anticompetitive.

For the first time in many years, U.S. users will be able to install a competitor to Google’s Android app store directly from Google Play itself, a milestone in terms of opening the app market to more competition.

Aptoide’s independent app store is one of the larger Android app marketplaces outside of Google Play, offering more than 40,000 Android applications to its roughly 25 million monthly active users. The U.S. has been Aptoide’s largest market to date, but until now, the store had to be sideloaded on Android devices, limiting its reach.

Image Credits:Aptoide

That changed following U.S. District Judge James Donato’s ruling in the Epic Games lawsuit, which, among other things, now requires Google to allow the installation of third-party apps from outside the Play Store. As of June 22, 2026, Google began allowing third-party app stores to access Google Play’s app catalog through the Play Catalog Access Program. This allows competitors to access Google Play infrastructure, including its catalog of apps that can be offered to users, while remaining an independent store.

Epic Games first sued Google in 2020, alleging anticompetitive abuses in the Android app ecosystem. A jury trial ruled in Epic’s favor in 2023. Google appealed the ruling, but lost. Earlier this year, the comapny said it would drop Play Store commissions and make it easier for Android users to install alternative app stores.

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YouTube now requires creators to have twice as many watch hours to start earning money

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YouTube announced on Monday that new creators will have to meet higher thresholds to begin earning money from ads and subscriptions.

Creators who want to start earning on the platform will need at least 8,000 qualified watch hours over the past year or 20 million qualified Shorts views in the last 90 days. Currently, creators need 1,000 subscribers and 4,000 watch hours over the past year or 1,000 subscribers and 10 million Shorts views over the past 90 days.

The change is going into effect starting February 1. The Google-owned company says the update won’t impact creators already in the YouTube Partner Program.

Additionally, YouTube announced that creators will need to maintain 10 million Shorts views over a 90-day period to earn money through the Shorts Creators Pool. Channels below this threshold will remain in the partner program and continue earning on long-form content, with Shorts revenue resuming once they cross 10 million views again.

YouTube says the changes are being introduced to “keep pace with the growth of YouTube, which now sees over 200 billion daily Shorts views and over a billion hours of watch time on TV” every day.

The changes make it harder for creators to enter and remain in YouTube’s monetization program, especially for Shorts creators. By increasing thresholds, YouTube is putting more pressure on creators’ ability to consistently bring in large audiences before being able to earn money on the platform, which could in turn lead to fewer new entrants being able to monetize their content.

As part of Monday’s announcement, YouTube announced that it’s expanding its more affordable Premium Lite subscription to all countries where YouTube Premium is available. Creators receive a share of subscription revenue based on member watch time and views, with 55% going to long-form video creators and 45% to Shorts creators.

“With these additional subscribers, creators can expect higher earnings: when a user signs up for Premium, partners, on average, earn more than when the user was watching ads,” the company wrote in a blog post.

Premium Lite offers an ad-free experience on most videos, along with the ability to download videos for offline viewing and play videos in the background.

YouTube isn’t the only social media company revising its creator rewards programs. Over the weekend, Elon Musk’s X also revamped creator payouts by changing its guidelines to only reward original content. Earlier this spring, Facebook also launched a new monetization program to attract creators from TikTok and YouTube.

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