Tech
Flai’s AI dealership software is booking 50,000 appointments per month
When Flai was raising its seed round last year, it was just a team of three people pounding the pavement to get car dealerships to use the startup’s software to manage phone calls, emails, and texts. But CEO Ari Polakof was already looking to a more agentic future, where Flai’s AI would handle far more.
One year later, that future has arrived. The startup is working with more than 10 of the top 50 dealer groups in the country, and its AI is being used to answer and engage with customers, run outbound campaigns, and schedule appointments — 50,000 per month — across both sales and service. This has led to a 20x increase in revenue, Polakof told TechCrunch in an exclusive interview.
Flai says this deep integration is helping the startup set itself apart from others trying to get car dealers hooked on AI. The growth is attracting investors, too. On Tuesday, Flai said it had raised a $27 million Series A funding round led by automation-focused firm Base10 Partners. The round included funding from dealers (Friedkin Group and Findlay Automotive), Toyota’s venture arm, Y Combinator, and First Round Capital.
Polakof said Flai’s growth is coming from customers who see the bigger vision of what is essentially an AI-powered customer relationship management software built from the ground up and tailored to the specific need of each dealer.
“Sure, we do answer the phone calls, but we’re following up with customers, we’re alerting the leadership whenever they need to take a look at something, maybe because the customer’s mad, or because you forgot to respond, or promised them something next week,” Polakof said. “We’ve grown quite a bit from just a phone solution to more of a platform. There are plenty of AI companies coming in, but I think that really speaks about the opportunity.”
Flai claims its software is also flexible. Earlier this year it launched with a luxury dealer in Puerto Rico where customers “switch between Spanish and English mid-conversation,” Flai co-founder Juan Alzugaray wrote in a LinkedIn post. “We started where we always do: inbound service calls. It went well enough that they added sales. And now the group is rolling Flai out across all 8 of their stores,” he wrote.
The result of all this is that dealerships are selling more cars, making more money, and “customers are getting answers faster,” according to one of the groups Flai works with.
Perhaps unsurprisingly, Polakof said much of Flai’s customer growth has come from the dealers talking up the product to their peers.
“If you really do great by them, they also do great by you, and they recommend you, and talk about you,” he said. This has led to Flai generating half of its revenue from new customers, according to Polakof.
Customers are making these referrals because they like Flai’s software, Polakof said, but also because they get up and running quickly. Flai’s software can be live in a dealership 10 days after a contract is signed, and he tells his team — which is now up to around 40 people — that they need to respond to customers within 20 minutes “at most.”
“The common experience, especially around automotive [software] vendors, is — and many are almost traumatized by this — is that they sign the contract and then the company disappears,” he said “I’m fully focused on making sure that we treat every customer as if they’re our only customer, especially because I know how hard it was to get the first one.”
That speed and customer experience, combined with the knowledge Flai has developed on how dealerships work and what they need, is what Polakof said protects the startup from products like Muse, which Meta has pitched as a one-shot solution for small businesses.
“You get a group of really smart people, and you spend all your days, all your time thinking very deeply about this one space — it’s just so hard to envision that any other platform outside of the space can come in and start going after your customers,” he said.
For all this momentum, there is still one customer Polakof hasn’t been able to land: his own local dealership.
“I’m actually trying much harder than I should to make them a customer,” he laughed. “I’m sure we will get them by next year.”
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Tech
The complete Side Events lineup at Founder Summit 2026
Boston, are you ready?! TechCrunch Founder Summit 2026 is about to explode with energy — and the real magic kicks off with an epic lineup of Side Events lighting up the city from November 3–6!
We’re under a month away and we couldn’t be more pumped to unveil the full Side Events schedule — your ultimate passport to game-changing connections and unforgettable moments. From high-voltage networking mixers to mind-blowing innovation showcases, this is where Boston’s boldest tech minds come to connect, create, and crush it.
Whether you’re a trailblazing founder, a curious startup enthusiast, or a seasoned pro, there’s something here to supercharge your Founder Summit experience.
So don’t just attend — immerse yourself. Mark those calendars, lock in your spot, and get ready to ride the wave of TechCrunch Founder Summit 2026.
Quick Side Event disclaimers:
- Registering/RSVPing to a Side Event does not grant you access/ticket/badge to the main Founder Summit 2026 conference on November 4.
- Each event is organized and operated solely by a host (i.e., not TechCrunch Media or any of its affiliates).
- Attendance is 18+ minimum and some venues are 21+ only.
- Side Events are open to the public unless specified.
- Please register/RSVP for any of the Side Events you want to attend.
November 3
Find the 10X Opportunity Hiding in Your Product
Hosted by: PrincipiumX
Time: 9:00 a.m. – 11:00 a.m. ET
Join us for a first-principles product reimagination breakfast for founders and leaders. You have a product and early traction. Now comes the hard part: How do you break through in a crowded market?
In this workshop, learn how to go beyond brainstorming, competitor copying, AI chasing, and asking customers and start thinking from first principles to gain clarity on what’s truly worth building in a matter of weeks.
Through a real-world case study, learn to uncover enduring first principles, reveal unspoken customer needs, and turn them into clear differentiators, stronger product-market fit, novel use cases, and pathways to 10x growth opportunities.
TBD Angels Mixer (Founders and Investors)
Hosted by: TBD Angels
Time: 5:00 p.m. – 8:00 p.m. ET
Join TBD Angels in Central Square on November 3 for a lively mixer with investors and early-stage founders. Come meet some new faces, catch up with familiar ones, and trade notes on what’s happening across startups and investing right now.
What are you building? What’s catching your attention? What’s changed since your last conversation with a founder or investor? Bring your ideas, questions, and fresh perspectives for an evening of easy conversation and connections that could spark your next move.
Founder Signal: What Actually Gets You Investor-Ready
Hosted by: Prepare 4 VC and Startup Grind Boston
Time: 5:30 p.m. – 8:30 p.m. ET
Most founders think they’re investor-ready. Most are wrong.
This session breaks down what actually signals readiness to investors — and where founders misread their own progress.
We’ll walk through real founder examples; common gaps across narrative, traction, and capital strategy; and how to move from motion to true momentum.
For founders preparing to raise and investors who want to understand real signal vs. noise.
Followed by curated networking with founders, investors, and ecosystem partners.
November 4
Happy Hour: Talent, Capital & Scale
Hosted by: Harmonic Finance, Fidelity Investments and Baker Tilly
Time: 5:00 p.m. – 9:00 p.m. ET
Come wind down after a full day at TechCrunch Founder Summit. Harmonic, Baker Tilly, and Fidelity are teaming up to host an evening of drinks, small bites, and conversation at Barcelona Wine Bar, a relaxed spot to swap notes on the day and meet the people shaping Boston’s startup scene.
You’ll find founders, investors, and finance leaders in the room, plus plenty of familiar faces from the day’s sessions.
Space is limited, so grab your spot below ASAP.
Boston’s Unfair Advantage: When AI Meets the Physical World
Hosted by: Massachusetts AI Coalition and PTC for Startups
Time: 5:00 p.m. – 8:00 p.m. ET
What’s possible now that wasn’t before? And where does Boston have an edge?
Join Mass AI Coalition and PTC for a fireside-style panel on hardware/physical AI, emerging markets, and building products for the physical world. Then step inside PTC’s Corporate Experience Center for tours featuring interactive product demos. Explore startup demo tables and connect over food and drinks as we examine how Boston’s research and industrial strengths create new opportunities.
Cocktails and Conversation — How to Build Your GTM Flywheel
Hosted by: Hyperplane VC
Time: 5:30 p.m. – 7:30 p.m. ET
Please join Hyperplane for cocktails and conversation as we share our lessons learned from helping companies transform their ideas into revenue over the last decade.
Founders After Hours
Hosted by: Deel
Time: 5:30 p.m. – 9:00 p.m. ET
Founder After Hours is an exclusive happy hour for TechCrunch Founder Summit attendees, presented by Deel.
Deel is investing in founders. We started as a startup, and we’re doubling down on the global founder community with everything from our annual “The Pitch” competition to events like this. Connect with fellow founders over food and drinks in a relaxed setting designed for authentic conversation and community building.
November 5
Creatives in Business
Hosted by: Northeastern University Co-Op
Time: 2:00 p.m. – 4:00 p.m. ET
Join us for an inspiring in-person event celebrating women in business! Connect with amazing female leaders, hear their stories during the panel discussion, and mingle with like-minded professionals. It’s the perfect chance to network, share ideas, and empower each other in a relaxed, friendly setting.
Don’t miss out on this awesome opportunity to grow your connections and be inspired!
November 6
South Asian Collective @ TechCrunch Founder Summit
Hosted by: South Asian Collective
Time: 5:30 p.m. – 7:30 p.m. ET
Join us for an evening bringing together South Asian founders, investors, operators, and builders for meaningful connection and conversation.
This gathering is designed for people building companies, backing founders, and shaping the future of technology. Meet others navigating the startup journey, exchange insights on building and scaling, and connect with peers across the global South Asian tech ecosystem.
Expect thoughtful conversations, new connections, and a room full of ambitious builders across startups, venture, and tech.
No panels. No formal agenda. Just great people, real conversations, and community.
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Tech
Anthropic changes usage policy to ban model abuse and election interference
Anthropic updated its usage policy on Thursday, codifying new prohibitions on election interference, weapons software, and surveillance. But perhaps the most attention-getting change is a new prohibition against prolonged verbal abuse of the model, which is now expressly forbidden.
Since an update in August, Claude has been trained to end conversations with “persistently harmful or abusive user interactions” — but the new policy explicitly bars users from pursuing those conversations.
“The policy update is meant to apply only in extreme cases, where users repeatedly act cruelly toward our models, with no discernible purpose,” the post explains. “It does not apply to common versions of user frustration, pushback, dark creative themes, or model testing and research.”
The change comes after Anthropic has sought out collaborations with prominent religious scholars — in some cases, seeking to convince them that Claude could be conscious or have a soul.
Separate sections of the usage policy forbid users from engaging in broadly deceptive campaigns, such as using Claude to run fake accounts or fabricated news outlets. The policy also includes rules against deceiving voters or disrupting elections, collected in a section titled “Do Not Undermine Democratic Processes.”
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Tech
Google brings agentic AI to Gemini, starting with businesses
At a Google Cloud event on Thursday, the company announced it’s bringing its Gemini AI into the agentic age, with the launch of a unified agent that can not only answer questions but also get things done on the user’s behalf, all from a single interface.
The move comes as AI tools have been moving beyond being just conversational experiences to those that can take ownership of assigned tasks, generate code, schedule meetings, book appointments and travel, and more. It also follows the rise of consumer-facing agents like Meta’s Muse and those that operate over messaging, like Instinct and others, as well as the recent debut of ChatGPT’s Dots.
The company still has a good shot at achieving scale for its agentic efforts: as Google CEO Sundar Pichai pointed out at the event’s start, Gemini today has over 1 billion monthly active users. He also noted that nearly 90% of Fortune 100 businesses now use Gemini Enterprise at work.
Given Gemini’s adoption in the corporate world, Google will initially focus on bringing the agent to businesses before later rolling it out to consumers.

According to Pichai, this will allow the company to solve the “harder problems around security, scale, and performance,” which come with launching powerful agents such as these.
Thomas Kurian, CEO of Google Cloud, explained that the new agent can be given “objectives, not just instructions.” That means it’s able to plan the work, use custom skills and tools, and connect to businesses’ internal systems to accomplish its goals.
By default, the AI will pick the best model to complete the task, but users can also take over to choose a model — including those from third parties, starting with Anthropic’s Claude models. Google said that it will expand the model picker to include open source models and other private models in the future.
The request can include attachments, like files, folders, or other projects designed for specific workstreams, like those that combine files and skills. The agent can connect to the business’s data and systems, like Google Workspace, Microsoft 365, Slack, Jira, Confluence, Git, BigQuery, Databricks, Postgres, Snowflake, and others.
It can also connect and work securely with any Model Context Protocol (MCP) server inside or outside the company’s network.
Users can keep track of what Gemini is doing from a “tasks inbox” interface, where they can see Gemini’s thinking process, delegation of tasks to subagents, loading of special skills, code, and progress.
Notably, the AI will have its own Workspace account, as if it’s just another coworker. That means it has its own email address and its own context, Google said. It knows who at the company is on what team, their time zones, who needs to approve items, what’s on people’s calendars, and more. Users can call the agent by tagging it, emailing it, sharing with it, or adding it to a group chat. As it takes action, it writes an audit trail attributed to the agent, instead of a person.
The agent will be accessible from iOS and Android mobile devices, Windows and Mac desktops, the command line interface, Google Workspace, Microsoft 365, ServiceNow, and Slack.

The agent’s early testers included sportswear brand On, Shopify, and PayPal, and noted that Gemini Enterprise customers include large businesses like BNP Paribas, Bradesco, Merck, Orange Spain, Santee Cooper, SOMPO, Ulta Beauty, and Wesfarmers.
Google said new flexible spending options, including multi-model orchestration, smart routing, and real-time spend caps, will help businesses keep their enterprise AI costs under better control.
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