Uber and OpenAI announced an expansion of their partnership on Thursday, with the ride-share giant revealing that its entire global workforce — some 30,000 people — will now be using ChatGPT Work. The enterprise AI agent, introduced in July, is moving from a limited pilot to a company-wide rollout.
Uber headquarters (Credits: TechCrunch)
Uber originally piloted ChatGPT Work with just 1,000 employees earlier this year before scaling it up to the entire company. That pilot spanned finance, operations, and product departments — and a majority of the early adopters, some 80%, were non-engineers, Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch.
How Uber Employees Use ChatGPT Work
The pilot teams used the tool for a wide range of tasks: analyzing complex operational data to identify trends and develop recommendations, localizing training materials for different markets and languages, and building personalized interactive dashboards to manage daily work. Earlier this year, Uber also paired 30 AI engineers with teams across the company for two weeks to automate key parts of their jobs — “AI pods” that Sukumar says showed how much opportunity there is when technical expertise meets deep job knowledge.
Uber’s OpenAI Bet: Measuring AI at Scale
Uber didn’t disclose how much it’s spending on the rollout. Instead, Sukumar said the company will track how employees use the tool, the workflows they develop, and how it helps them work more effectively. “Our approach is to make powerful AI tools available across Uber while giving teams room to experiment,” he said. OpenAI worked closely with Uber on integrating the chatbot.
The move underscores how fast OpenAI is scaling its enterprise business as it competes with chief rival Anthropic. Once known largely as a consumer brand, the ChatGPT creator has swiftly gained a loyal following with business customers — and a 30,000-seat deployment at Uber is its latest statement win.
Also Read: Claude Duet Is Anthropic’s Big Bet on AI Agents for Professionals | How to Ditch Cursor’s Subscription for Cline, the Free Open-Source AI Coding Assistant
Source: TechCrunch — read the full story there.
